Call us
Refund Policy
REFUNDS AND CANCELLATIONS
Refund and cancellation policy
The question that matters most here is the first one: what happens if no leaf matching your thumb impression is found. That answer is at the top of this page, followed by cancellations, rescheduling and missed appointments.
If no matching leaf is found
Not every search ends in a match. The thumb impression narrows the search to a group of bundles, and the leaves in those bundles are read out until the details confirm against your own life. Sometimes none of them does. That is an honest outcome of the method, not a failure you should be talked out of, and you are told plainly when it happens.
Our position when no leaf is matched
Ask us this before you book, and ask for the answer on WhatsApp so you have it in writing. A reading room that will not answer it plainly is telling you something.
This is the single most important line on the page. It must be answered before the site goes live, and it must match what is said to people on the phone when they book.
Where a search is attempted on more than one visit, agree in advance whether the second visit is charged again.
How the leaf search works is explained in full on the Nadi process page, and what a reading costs is on the fees page.
Cancelling a booking
Tell us as early as you can, by phone or WhatsApp on +91 98406 56708. The notice you give decides what happens to anything already paid.
- Advance payments: whether any advance is refundable is agreed with you at the time of booking.
- Cancellation with notice: tell us as early as you can and we will tell you what is returned.
- Cancellation at short notice: dealt with case by case, and confirmed to you in writing.
If we cancel or postpone your appointment for any reason, you may choose a new date at no extra cost, or ask for a full refund of whatever you have paid.
Rescheduling
Moving an appointment is usually easier for everyone than cancelling it. Tell us as soon as you know the time no longer works. Anything already paid moves across to the new appointment.
A request made at very short notice is dealt with case by case.
Missed appointments and late arrival
An appointment holds time that could have gone to someone else, and a leaf search takes as long as it takes. If you do not arrive and do not tell us, the position on anything already paid is confirmed to you in writing.
If you arrive late, the allowance before an appointment is treated as missed is set out in the terms and conditions.
Where a reading is ended early because of conduct, as described in the terms, the position on anything already paid is confirmed to you in writing.
Readings booked from outside India
Where a reading is arranged remotely, the same rules apply. Bank charges and currency conversion at your end are yours, so settle how a refund would actually reach you before you pay. The practical side of a remote reading is described on the page on readings from outside India.
Once a chapter has been read
A reading is a service delivered in the moment you hear it. What the leaf says is what the leaf says, and it is read without softening. Once a chapter has been read to you, the service has been given, and that is the point to understand before you ask for it to be opened.
This does not affect any right you have under the Consumer Protection Act, 2019, or any other Indian law, and it does not apply where the service was not actually provided.
How a refund is paid
Ask for a refund by phone or WhatsApp on +91 98406 56708, or through the contact page. Say when you booked and how you paid.
- Method: back to the way you paid, wherever that is possible.
- Time taken: we will tell you when we agree the refund, and your own bank may add to it.
Bank details you give us for a refund are handled under the privacy policy and used for that refund only.
If you are unhappy with how a refund has been handled, raise it with us first on the number above. This policy forms part of the terms and conditions and is governed by the laws of India, with the courts at Chennai, Tamil Nadu having exclusive jurisdiction. General questions about booking are answered on the FAQ page.
Ask before you pay anything
Check what happens if no leaf is found, and what you would pay, before you book.
